How to Upload Additional Documents

Once you have created an order and made the payment, occasionally the compliance team may request additional documents via the App/ MoneyMatch platform and you will be notified via email.

Further details on what documents are required will be indicated in the email.

To identify what documents are requested:
STEP 1. Go to your registered email address
STEP 2. You should receive a notification email titled: " Additional Document Required For Your Remittance Order #000XXXXXXXXX"

Do take note that the order will be refunded after 48 hours (from the time of deposit) if the relevant supporting documents/ clarifications are not submitted

The types of documents requested are generally assessed on a case-by-case basis. However, generally, they include:

• A new source of funds document. (Only applicable to Personal Users.)
  If your documents have been rejected, you are required to re-upload the bank statement/ payslip. 
• A new invoice.
  If your invoices have been rejected, you are required to re-upload the invoice.
• Other documents. 
  Additional documents may be required to support your order,
  (e.g. Any form of a government-issued ID belonging to your recipient, supporting documents to your invoice, etc.)  

Here is a step by step guide on how to upload additional documents!

Personal Users

You can upload additional documents via the web browser or MoneyMatch App.