How can I verify my account? – MoneyMatch Australia

MoneyMatch caters to our users with online verification processes! You will have to download our mobile application to complete the verification process. Once you are e-KYC verified, you will be able to begin transacting on our platform.

Online Verification Process: e-KYC Verification

This is available for Personal users in Australia at the moment.

1. Initiate the e-KYC verification

First, you have to download the MoneyMatch Mobile Application.
Create/login to your account. Once done, kindly initiate an e-KYC application.

Tap on "Verify Account" > "Online Verification"

2. Prepare your identification documents

For more information on what documents are needed to verify your account, see What do I need to prepare to verify my account?

Please note that photos have to be of the original document. Scanned/ digital/ laminated copies, partial documents/ documents which have been edited, or tampered with will not be accepted.

3. Grant necessary access

To ensure a smooth e-KYC experience, kindly grant permission/access to the microphone, camera, and notification access on the application. This allows the application to capture the necessary media required for account verification.

4. Take photos of your identification documents

You will be prompted to snap a photo of your selected identification document, for example, your driver's licence or passport.

Here are some quick tips for your reference:

1. Do ensure that your original documents are in focus
2. Do ensure that your original documents are not obstructed by glares or your finger
3. Do ensure that the photo is readable and fully within the frame (not cropped, full photo)

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5. Video verification

Next, you will be brought through a quick 5-minute video verification process.

Do follow the instructions as indicated in the video (for example, to say numbers as indicated out loud and turn your head as instructed)

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Select " Submit Video".

6. Submit your Proof of Address and VISA

You will be prompted to submit your proof of address (e.g. utility bill). This is required for both Australian and non-Australian users.

For non-Australians, you will also need to take a photo of your VISA.

Here are some quick tips for your reference:

1. Do ensure that your documents are in focus
2. Do ensure that your documents are not obstructed by glares or your finger
3. Do ensure that the photo is readable and fully within the frame (not cropped, full photo)

7. Pending Approval

And you are done! It will take up to ONE (1) business day for your application to be reviewed - if additional action is required, you will receive an email from mm.compliance@moneymatch.co.

Do ensure that you add either mm.compliance@moneymatch.co as your contacts to avoid important email correspondences ending up in SPAM.

Once approved, you are ready to transfer funds abroad!

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Online Verification Process: e-KYC Verification